Third Party Courier Liability Policy

1.TRANSFER OF SHIPMENT RESPONSIBILIT

Upon fulfillment and handoff of your order package to our logistics partner, custody of the package transitions to the third-party courier provider. The shipping and delivery operational handling is strictly subject to the courier service’s terms of carriage and standard transit protocols.

2. TRANSIT DELAYS & OPERATIONAL LIMITATIONS

While our team ensures all orders are dispatched within 24 to 48 hours under standard conditions, third-party logistics companies may experience unforeseen transit delays caused by: Severe weather disruptions, natural hazards, or flight/train cancellations.

• Severe weather disruptions, natural hazards, or flight/train cancellations.
• Regional lockdowns, government regulations, or local transport strikes
• Peak festive season surges or localized sorting center bottlenecks.

Yes Nutrition Pharma Pvt Ltd shall not be liable for financial compensation or direct damages resulting from transit delays incurred by the courier operator

3.MERCHANT SUPPORT & COORDINATION GUARANTEE

Although liability for transit operations rests with the third-party delivery provider, we remain committed to customer satisfaction. In the event of transit issues, our support team will actively assist you by:

• Liaising with courier account managers to escalate delayed or stuck shipments
• Filing official tracer inquiries with courier networks for misplaced packages.
• Providing regular updates regarding status investigations initiated with the carrier.

4. REPORTING MISPLACED OR DELAYED PACKAGES

If your tracking status shows no movement for more than 48 hours or if a shipment is marked delivered but not received, please contact our support team immediately. We require up to 5 business days from the date of ticket generation to allow courier investigative protocols to conclude before initiating re-shipments or alternate resolutions.