Shipping Policy

1.SHIPPING COVERAGE & DOMESTIC DELIVERY

We deliver products to serviceable pincodes across India through reputed national courier and logistics partners. At present, our logistics network covers major metro cities, Tier-1, Tier-2, and most Tier-3 regions across all states and union territories.

Note: International shipping is currently not supported. We only ship orders within the geographical boundaries of India

2. PAYMENT TERMS & PREPAID ORDER REQUIREMENT

To ensure quick dispatch and secure transactions, we operate strictly on a 100% Prepaid basis. We accept major online payment methods, including UPI (Google Pay, PhonePe, Paytm), Credit Cards, Debit Cards, Net Banking, and Wallet transfers through secure PCI-DSS compliant payment gateways.

Cash on Delivery (COD) is NOT offered for any orders on our website.

3. PROCESSING & DISPATCH TIMELINES

Order processing begins immediately upon successful online payment confirmation:

• Standard Order Processing: All prepaid orders are verified, packed, and handed over to our logistics partners within 24 to 48 hours (excluding Sundays and national public holidays).
• Order Cut-Off Time: Orders placed before 12:00 PM IST on working business days are processed on the same day, subject to stock availability and payment verification.
• Stock Availability: In the rare event that an item is out of stock or delayed due to quality checks, our support team will notify you via email or phone with estimated fulfillment details.

4. ESTIMATED DELIVERY TIMELINES

Delivery timeframes depend on the destination address and local courier operational routes. Estimated transit times following dispatch include:

• Metro Cities (Delhi-NCR, Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad): 2 to 4 business days.
• Tier-2 & Tier-3 Cities / Towns: 4 to 7 business days.
• Special Regions (North-East, Jammu & Kashmir, Remote Pincodes): 7 to 10 business days.

While we make every effort to deliver products within the stated timeframe, actual delivery times may occasionally be affected by unforeseen circumstances such as severe weather conditions, regional lockdowns, transport strikes, or operational logistics delays beyond our direct control.

5.SHIPPING CHARGES

Shipping fees are calculated based on cart order value during checkout:

Standard Delivery Fee Structure:

• Free Shipping Threshold: FREE shipping on prepaid orders of ₹499 and above.
• Standard Shipping Fee: A nominal flat delivery fee of ₹50 applies on orders below ₹499

6.ORDER TRACKING & REAL-TIME UPDATES

Once your order has been dispatched from our fulfillment center, you will receive an automated tracking communication via Email and SMS / WhatsApp containing:

• Logistics partner details (Courier Name & AWB / Airway Bill Number) 
• Direct tracking link to monitor live shipment status
• Estimated Delivery Date (EDD)

You can also track your order status by logging into your account on www.supplementswala.com under the ‘My Orders’ section.

7.NON-DELIVERY, RE-ATTEMPT & INCORRECT ADDRESS

Our logistics partners attempt delivery up to three (3) times before returning the shipment to our warehouse:

• Delivery Verification: Delivery agents may require a One-Time Password (OTP) sent to your registered mobile number at the time of handing over the shipment.
• Incorrect Address / Contact Info: Customers are responsible for providing complete and accurate shipping details (including house number, landmark, and valid phone number). We are not responsible for delays or failed deliveries resulting from inaccurate address details.
• Returned to Origin (RTO): If a package is returned to us due to non-availability of recipient or invalid address after multiple attempts, a re-shipping fee may apply to re-dispatch the order.

8.PACKAGE INSPECTION & DAMAGED SHIPMENTS

We ensure sturdy, tamper-evident packaging for all orders to guarantee product authenticity and safety:

• Outer Box Inspection: Do not accept any package that appears open, severely crushed, tampered with, or unsealed at the time of delivery. Inform the delivery agent immediately and reject the parcel.
• Unboxing Video Mandate: To protect against claims of missing items, transit damage, or wrong products, customers are strongly encouraged to record a continuous unboxing video from the opening of the outer delivery bag/box.
• Reporting Issues: Any damage or missing item must be reported to our customer support within 24 to 48 hours of delivery along with photos/video proof.

9 CONTACT & SUPPORT INFORMATION

For any queries, tracking updates, or shipping assistance, please contact our dedicated support team: