Terms and Conditions

1. About These Terms

These Terms & Conditions (“Terms”) govern your access to and use of supplementswala.com (the “Website”) and the purchase of products through it. The Website is owned and operated by Yes Nutrition Pharma Pvt Ltd (“Supplements Wala”, “we”, “us” or “our”). By accessing the Website, creating an account, placing an order, or otherwise using our services, you agree to these Terms, together with our Privacy Policy, Shipping Policy, Return/Refund Policy and other policies displayed on the Website.

2. Acceptance and Eligibility

You should read these Terms carefully before using the Website. If you do not agree with them, please do not use the Website or place an order. By using the Website, you represent that you are legally capable of entering into a binding contract under applicable Indian law. If you use the Website on behalf of a business or another person, you represent that you have authority to accept these Terms on their behalf.

3.Website Use

You agree to use the Website only for lawful purposes and in a manner that does not interfere with its operation or the rights of others. You must not attempt to gain unauthorised access to the Website, introduce malicious code, scrape or copy Website content without permission, impersonate another person, submit false information, or use the Website for fraudulent, abusive or unlawful activities.

4. Product Information

We aim to keep product names, descriptions, images, nutritional information, prices, availability and other information accurate and current. However, minor differences may occur due to packaging updates, manufacturer changes, screen/display differences, typographical errors or information supplied by manufacturers or other third parties. Product packaging and labelling supplied with the product should be treated as the final reference for product-specific information

5. Supplements and Health Disclaimer

Products sold through the Website may include dietary supplements, sports nutrition products, vitamins, minerals and related products. Such products are not intended to diagnose, treat, cure or prevent any disease unless expressly permitted and stated under applicable law. Information on the Website is provided for general and educational purposes and is not a substitute for advice from a qualified doctor, dietitian, pharmacist or other healthcare professional. Consult an appropriate professional before using a supplement if you have a medical condition, take medication, are pregnant or breastfeeding, or have any other health-related concern. Follow the product label and recommended serving instructions

6. Product Authenticity and Manufacturer Information

We endeavour to source products through legitimate supply channels and to provide products in their original packaging. Where available, manufacturer/importer details, batch information, expiry information and authentication mechanisms should be checked by the customer. If you receive a product that appears damaged, tampered with, materially different from the ordered product, or otherwise concerning, contact us promptly and retain the product, packaging and relevant evidence for investigation.

7. Prices, Taxes and Offers

Prices displayed on the Website may change from time to time. Applicable taxes, shipping charges, discounts or other charges will be shown during the purchase process where applicable. Promotional offers are subject to their stated conditions and validity period. We may correct pricing, promotional or product-information errors and may cancel or modify an order affected by a genuine error, subject to applicable law.

8. Orders and Order Acceptance

Placing an order constitutes a request to purchase the selected products. An order is not necessarily accepted until we confirm it. We may, subject to applicable law, decline, cancel or limit an order where a product is unavailable, there is a pricing or listing error, there is suspected fraud or misuse, the order cannot be fulfilled, or other legitimate operational reasons apply. If we cancel an order for which payment has already been received, the applicable amount will be refunded through the relevant payment process, subject to applicable law and our policies.

9. Payment Policy — Prepaid Orders Only

Supplements Wala accepts PREPAID ORDERS ONLY. Cash on Delivery (“COD”) is not available. Customers must complete payment through the payment methods made available on the Website at checkout. An order will generally be processed for fulfilment after successful payment confirmation. If a payment is debited but the order is not successfully created or confirmed, please contact us with the transaction/order details so that the payment can be investigated and, where applicable, refunded.

10. Customer Account and Information

You are responsible for providing accurate, complete and up-to-date information required for order processing, delivery and communication. You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account, subject to applicable law. We may contact you regarding orders, deliveries, refunds, account security and other service-related matters.

11. Shipping and Delivery

Delivery timelines shown on the Website are estimates unless expressly stated otherwise. Delays may occur due to courier operations, weather, public holidays, remote locations, logistics disruptions, incorrect addresses, force majeure events or other circumstances outside our reasonable control. You are responsible for providing a complete and accurate delivery address and contact information. Delivery may require confirmation or other reasonable steps by the customer.

12. Returns, Refunds and Cancellations

Returns, replacements, cancellations and refunds are governed by the applicable Return/Refund Policy published on the Website. Eligibility may depend on the product category, condition of the product, time of notification, packaging, evidence of damage or error, and applicable law. Certain products may not be eligible for return for hygiene, safety or regulatory reasons. Where a refund is approved, it will generally be processed using the applicable payment/refund mechanism and within the timelines communicated by us or the relevant payment provider

13. Damaged, Incorrect or Missing Items

If your order arrives damaged, opened, tampered with, incomplete or containing an incorrect item, notify us as soon as reasonably possible with the order number and supporting photographs/videos where requested. We may ask for additional information, packaging details or other evidence to investigate the issue with our fulfilment or delivery partners.

14. Intellectual Property

The Website and its contents, including text, graphics, logos, product listings, photographs, designs, software and other materials, are owned by or licensed to Yes Nutrition Pharma Pvt Ltd or the relevant rights holder and are protected by applicable intellectual-property laws. Except as permitted by law or with written permission, you may not reproduce, distribute, modify, publish, sell, create derivative works from, or commercially exploit Website content.

15. User Reviews and Submissions

If you submit reviews, feedback, photographs, comments or other material to us, you represent that you have the right to submit it and that it does not violate another person’s rights or applicable law. You should not submit confidential, unlawful, defamatory, abusive, misleading or malicious material. We may moderate, remove or decline to publish submissions that violate our policies or applicable law. Any rights granted to us in relation to submissions will be limited to what is reasonably necessary to operate, promote and improve our services, subject to applicable law.

16. Third-Party Links and Services

The Website may contain links to third-party websites, payment services, logistics providers or other services. These third parties may have their own terms and privacy policies. We are not responsible for the content, availability or practices of independent third-party websites or services, except to the extent liability cannot lawfully be excluded.

17. Availability and Website Changes

We may update, suspend, restrict or discontinue any part of the Website, product range or service from time to time. We do not guarantee that the Website will always be available, uninterrupted, secure or error-free. We may also update these Terms by publishing a revised version on the Website. Continued use of the Website after an update may constitute acceptance of the revised Terms to the extent permitted by law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Yes Nutrition Pharma Pvt Ltd will not be responsible for indirect, incidental, special, consequential or punitive losses arising from use of the Website or products purchased through it. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law. Nothing in these Terms is intended to reduce any statutory rights available to consumers.

19. Indemnity

To the extent permitted by law, you agree to be responsible for losses, claims, liabilities and reasonable costs arising from your unlawful use of the Website, your violation of these Terms, or your infringement of another person’s rights, except to the extent caused by our own unlawful conduct or negligence where such liability cannot be excluded.

20. Suspension or Termination

We may restrict or suspend access to the Website or cancel an account where reasonably necessary due to suspected fraud, misuse, unlawful activity, security concerns or material breach of these Terms, subject to applicable law. Provisions that by their nature should continue after termination, including intellectual-property, liability and dispute-related provisions, will continue to apply.

21. Privacy and Communications

Your personal information is handled in accordance with our Privacy Policy and applicable data-protection law. We may send service-related communications necessary to process and support your orders, including order confirmations, payment updates, shipment notifications, delivery updates and refund information. Promotional communications will be handled in accordance with applicable consent and communication requirements.

22. Grievance Redressal

For complaints or grievances relating to the Website, products or services, please contact us using the details in Section 26. Please provide your name, order number, contact details, a clear description of the issue and supporting documents where relevant. We will review and respond in accordance with applicable law and our internal grievance process

23. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to applicable consumer-protection and other mandatory laws, disputes arising from or relating to the Website or these Terms will be subject to the jurisdiction of the competent courts at [INSERT CITY/STATE], India

24. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will continue in effect to the extent permitted by law.

25. Entire Agreement

These Terms, together with the policies and documents expressly incorporated into them, constitute the agreement governing your use of the Website and purchase of products, subject to any rights or obligations imposed by applicable law.

26. Contact Information

Website: supplementswala.com

Owner/Operator: Yes Nutrition Pharma Pvt Ltd

Support Email: care@supplementswala.com

Phone: 9355535445