Privacy_Policy

For the purposes of applicable data-protection laws, Yes Nutrition Pharma Pvt Ltd may act as the entity responsible for
determining how and why personal information collected through the Website is processed.

2. INFORMATION WE COLLECT

Depending on how you interact with our Website, we may collect different categories of information

A. Information You Provide Directl

When you create an account, purchase a product, contact us, participate in an offer, or otherwise interact with us, we may collect information such as:

• Full name, email address, mobile or telephone number
• Billing address, shipping/delivery address, city, state and postal/ZIP code
• Account/login information, order and purchase history
• Product preferences, interactions, and customer support communications
• Reviews, ratings, feedback, comments or other content submitted by you
• Information required to process returns, replacements, cancellations or refunds
• Other information that you voluntarily provide to us

B. Payment Information

When you make a purchase, payment-related information may be processed through our payment service providers. Depending on the payment method, this may include transaction details, payment status, payment reference numbers and other information necessary to complete or verify the transaction.

We generally do not store complete debit-card, credit-card, UPI or banking credentials on our own servers where such information is handled directly by authorised payment service providers. You should review the privacy practices of the payment provider used for your transaction.

C. Information Collected Automatically

When you visit or use our Website, certain technical information may be collected automatically, including IP address,browser type and version, device type, operating system, language settings, pages viewed, website navigation, referring/exit pages, date/time stamps, session info, approximate location derived from technical info, cookies, and diagnostic data.

D. Information from Other Sources

Where permitted by applicable law, we may receive information from third parties such as payment processors, logistics and delivery partners, technology providers, fraud-prevention services, analytics providers, advertising platforms or other service providers.

3. HOW WE USE YOUR INFORMATION

We process information collected through the Website for legitimate business and service-related purposes:

• Order Processing & Fulflment: Processing/confrming orders, verifying transactions, delivering products, providing tracking info, processing returns/refunds, and maintaining records.
• Customer Support: Responding to enquiries, resolving complaints/disputes, providing product support, and communicating via email, telephone, or WhatsApp.
• Website Operations: Maintaining the Website, managing accounts, improving functionality, personalising experience, remembering preferences, and troubleshooting.
• Security & Fraud Prevention: Detecting/preventing fraudulent transactions, protecting systems, investigating unlawful activity, and maintaining platform integrity.
• Analytics & Improvement: Analysing usage trends to improve products, services, website performance, and features.
• Marketing & Communications: Sending product info, ofers, promotions, discounts, and updates (where permitted/ consented). You may opt out anytime.
• Legal & Regulatory Compliance: Complying with legal obligations, responding to government requests, defending legal claims, and enforcing agreements.

4. LEGAL BASIS FOR PROCESSING

We process personal information only for lawful purposes and in accordance with applicable law, including:

• Your consent;
• Performance of a contract or steps taken at your request before entering into a contract;
• Compliance with a legal or regulatory obligation;
• Legitimate and lawful business purposes, where recognised by applicable law; or
• Other lawful grounds available under applicable Indian law.

Where processing is based on consent, you may withdraw that consent subject to applicable legal requirements. The withdrawal of consent will not afect the lawfulness of processing carried out before the withdrawal.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies, pixels, tags, web beacons and similar technologies to keep you signed in, remember shopping cart contents, remember preferences, understand trafc, measure ad efectiveness, detect technical issues,and improve functionality. Some cookies may be placed by third-party service providers. You can control or disable certain cookies through your browser settings, though doing so may afect Website functionality.

6. HOW WE SHARE INFORMATION

We do not sell your personal information as a standalone commodity. However, we may share relevant information with trusted third parties to operate our business and provide services:

• Service Providers: Hosting, cloud storage, IT, payment processing, order management, shipping/logistics, support, analytics, marketing, cybersecurity.
• Logistics & Delivery Partners: Name, phone number, and address shared to enable product delivery.
• Payment Service Providers: Facilitate payments, refunds, and transaction verifcation.
• Professional Advisors: Lawyers, accountants, auditors, consultants, or insurers.
• Government & Authorities: Disclosed when required by law, court order, or governmental request.
• Business Transfers: Transferred as part of a merger, acquisition, restructuring, or asset sale.

7. THIRD-PARTY SERVICES AND LINKS

Our Website may contain links or integrations to third-party services with independent privacy policies. We are not responsible for their privacy practices, security, or content. We encourage you to review their policies directly.

8. DATA SECURITY

We implement reasonable technical, organisational, and administrative measures to protect personal information against unauthorized access, misuse, alteration, loss, or destruction. However, no electronic transmission or database is 100%secure. You are responsible for maintaining the confdentiality of your account credentials.

9. DATA RETENTION

We retain personal information only as long as reasonably necessary to fulfll service delivery, maintain transaction/tax/accounting records, resolve disputes, prevent fraud, and enforce legal rights. When no longer required, data is securely deleted or anonymised.

10. YOUR PRIVACY RIGHTS

Subject to applicable Indian law, you may have the right to request access, correction, or updating of your personal information, withdraw consent, request erasure (where applicable), or raise a grievance. Contact us to exercise these rights.

11. GRIEVANCE REDRESSAL

If you have any questions, concerns, or grievances regarding the processing of your personal information, please contact our Grievance Ofcer: