Refund and Return Policy

1. PREPAID ONLY PAYMENT TERMS

To ensure seamless order verification and secure fulfillment, www.supplementswala.com operates strictly on a 100% Prepaid basis. We do not offer Cash on Delivery (COD) services for any orders. Payments must be successfully completed at the time of checkout via integrated secure payment gateways (Credit/Debit Cards, Net Banking, UPI, or Wallets).

4.RETURN ELIGIBILITY & NON-RETURNABLE CONDITIONS

We maintain stringent quality assurance protocols. To maintain safety for all customers, return requests are evaluated strictly under the following criteria:

• 5-Day Notice Period: Requests must be submitted within 5 calendar days from the date of package delivery as recorded by our carrier network.
• Seal Integrity & Unused Condition: Items must remain unopened, untampered, and with all original seals, tags, batch codes, and outer packaging intact.
• Proof of Unboxing: To protect against transit damage or missing items, a clear, continuous unboxing video showing the shipping label and package opening is required for damage/defect claims.

3.EXPLICIT NON-RETURNABLE SCENARIOS

A return request will be immediately rejected if any of the following apply:

• The safety seal or outer shrink-wrap has been opened, peeled back, broken, or re-sealed.
• The product has been sampled, consumed, used, or partially emptied
• More than 5 calendar days have passed since delivery.
• The item is returned without original accessories, free gifts, branded outer boxes, or original invoices.
• Damage or defect is caused by improper storage or mishandling after delivery.

4. VALID REASONS FOR RETURN / REPLACEMENT

Return or replacement requests will only be entertained under these specific circumstances:

5.CANCELLATION TERMS

Orders can be cancelled free of charge prior to warehouse dispatch. Once an order has been picked up by our thirdparty logistics provider, cancellations cannot be processed. If you refuse delivery at your doorstep, return shipping charges and operational processing fees will be deducted from your original payment method refund

6. REFUND PROCESS & TIMELINES

Once a returned item is received at our facility and successfully passes physical quality inspection, refunds will be processed as follows:

• Prepaid Payment Refund: All approved refunds will be credited directly back to the original source payment method (Credit/Debit Card, Net Banking, UPI, or Wallet) used during order placement.
• Processing SLA: Refunds are processed within 5–7 working days post-inspection, subject to bank/gateway processing schedules

7. HOW TO SUBMIT A CLAIM

To initiate a return or report a damaged delivery, please reach out to our Customer Service Team within 5 days of receipt: